Careers

Key Responsibilities:

- Greet all guests at all times in a friendly and helpful manner and attempt to learn and use guests’ names at every opportunity.

- Register and room all arrivals according to established procedures.

- Maintain intimate knowledge of departmental standards and procedures.

- Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems in accordance with the reservation. 

- Maintain cashier float and ensure accurate daily report of all money received.

 - Cash hotel guest’s personal and traveler’s checks and assists with currency exchange.

 - Keep abreast of all modifications to accounting policies and procedures.

 - Responsible and attends to guest’s request of using the service of safety box at all times.

 - Knowledgeable of all special promotion procedures, for programs such as: Spa promotion, Loyalty programs….

 - Attend to guest’s complaints, inquiries and requests, referees problems to supervisor/Guest Service Manager if he/she unable to assist.

 - Do everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.

 - Perform the audit balances and prepares all works for audit in an orderly fashion.

 - When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.

 - Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, e-mail, messages, and how to interpret availability sources within the reservation systems.

 - Take personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.

ABILITIES

 - Good communication skills.

- Good Interpersonal Skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Fluent in English.

- Second foreign language is preferred.

 EDUCATION / CERTIFICATES / EXPERIENCE:

- Bachelor’s degree or Vocational Certification in Hotel Management, Business Administration, English or related field.

- 1 year experience in guest /customer service, or an equivalent combination of education and experience.